- Need to be at the onsite Moreno, CA // Mooresville, IN from day one – No Compromise
- Client facing Experience- MUST
- Excellent communication
Position Overview:
We are looking for a seasoned Senior System Support Engineer with 7–10 years of experience to deliver robust onsite IT support at our large-scale warehouse facility. This role is pivotal in ensuring the seamless operation of user devices, warehouse systems, and IT infrastructure in a 7-day operational environment. The ideal candidate will demonstrate strong technical expertise, leadership in coordination, and an ability to resolve complex issues efficiently.
Key Responsibilities:
• Provide comprehensive onsite IT support in a high-demand warehouse environment.
• Execute IMAC (Installs, Moves, Adds, Changes) services and address advanced hardware/software issues.
• Configure and troubleshoot desktops, laptops, tablets, RF devices, Kronos timeclocks, mobile workstations, BenQ displays, and Wi-Fi RF lockers. • Support and manage VOIP phones, Cisco switches, Meraki access points, and HP/Zebra printers. • Deliver depot services, including device imaging, configuration, shipment, and asset handoff. • Facilitate onboarding and offboarding processes in close coordination with HR, IT, and Security teams. • Provision and manage user accounts across platforms, including Active Directory, Pyramid, HighJump, CLS, Caja Robotics, Exotec, Miniload, Oracle EBS, Smart BOL, and Koerber One Vice Pick. • Perform monthly patching activities and apply Windows updates across supported endpoints. • Collaborate with remote support teams and escalate incidents using ServiceNow while ensuring SLA compliance. • Deliver remote troubleshooting through Teams, ProxyPro, and phone-based support channels. • Maintain accurate asset inventory and update documentation, including SOPs and asset lifecycle records.
• Provide hands-on support for network-related tasks such as firewall maintenance, switch installation, and structured cabling.
Mandatory:
Required Skills and Qualifications:
• 7–10 years of proven experience in onsite IT support, systems engineering, or enterprise IT operations.
• Advanced proficiency with tools such as ServiceNow, Ivanti MobileIron, ProxyPro, and Microsoft Entra.
• Strong experience in supporting a wide range of hardware and peripherals, including RF scanners, printers, and timekeeping systems.
• Working knowledge of enterprise warehouse tools and account provisioning platforms.
• Competence in network fundamentals, including Cisco/Meraki configuration, VoIP telephony, and cabling.
• Excellent communication, coordination, and documentation skills with a proactive service mindset.
• ITIL Foundation certification or CompTIA A+ preferred.