Genesys SME // onsite Canton, MA and Louisville, KY // USC / GC

Role: Genesys SME
Location: Canton, MA and Louisville, KY (On-site from Day 1 preferred.
Duration: 12+ Months

USC / GC ONLY 
 
On-site from Day 1 preferred

Experience Needed: 12 – 18 Years
 
 Note: The candidate must have experience with both chat and voice bots, as well as familiarity with the latest features of Genesys.
 

Mandatory Skills: Architectural diagrams, Docker, Microservices, Software Engineering and Design Architecture, UML diagrams

Job description:
 As a Genesys CloudCX Chatbot Developer youll be responsible for designing developing and deploying intelligent chatbots on the Genesys CloudCX platform Your expertise will drive personalized and efficient customer interactions enhancing satisfaction and loyalty

Key Responsibilities
Design develop and deploy chatbots using the Genesys CloudCX platform to automate customer interactions across multiple channels
Collaborate with cross functional teams to understand business requirements and design chatbot workflows that meet customer needs
Implement natural language processing NLP capabilities to enable conversational interactions and enhance user experience
Integrate chatbots with backend systems APIs and third party services to provide seamless end-to-end solutions
Continuously optimize chatbot performance and functionality based on user feedback and analytics insights

Desired Skills and Experience
Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies
Proficiency in programming languages such as JavaScript Python or Java with experience in chatbot development frameworks
Strong understanding of NLP techniques including intent recognition entity extraction and dialogue management
Experience integrating chatbots with backend systems APIs and databases
Excellent problem solving skills and the ability to work effectively in a fast paced collaborative environment