Desktop support :: Contract jobs in USA

Position: Desktop support

Location: 5345 NY-12, Norwich , NY 13815 (Need Local) (Onsite)

Position Type: Contract

Job Description:

Required Skills & Experience

2 years of related desktop and/or deskside support experience
Solid experience and understanding of IT services and products – including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
Excellent customer service skills
Experience working in an enterprise environment.
A+ Certification is a plus
Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction.
Demonstrating high energy is desired given a fast-paced environment.
Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connecting network printers) as well.
Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
Soft Skills.
Ability to work with strong personalities. Managing stress while being able to de-escalate tense users is a key attribute.
Independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership
 

Thanks & Regards,

Pankaj  Singh

Technical Recruiter

Veridian Tech Solutions, Inc