Lead Genesys Developer C2C jobs in Newark, NJ Onsite

Job Title- Lead Genesys Developer

Visa- Any

Duration- 12+ Months

Interview- Virtual

Location- Newark, NJ Onsite

 

 

 

 

Job Description !!

Role Name: D5TYRD- Genesys

Location: / Newark, NJ Capgemini Office

JD: Lead Genesys Development: Take ownership of designing, developing, and maintaining Genesys solutions (Genesys Cloud, Genesys Engage, or Genesys on-premises) for enterprise contact centers.

Customization and Integration: Create advanced customizations using Genesys scripting languages (e.g., GVP, GML, CCXML) and integrate Genesys with various third-party applications (CRM, WFM, Databases, etc.).

Mentor and Support Junior Developers: Provide technical leadership, guidance, and mentorship to junior developers and cross-functional teams on Genesys development and best practices.

Troubleshooting and Issue Resolution: Resolve complex technical issues, identify system bottlenecks, and implement performance improvements to ensure smooth operations.

System Architecture and Design: Collaborate with architects and other senior developers to design scalable, efficient, and reliable contact center systems and integrations.

API Integration and Development: Develop and maintain custom APIs for integrating Genesys platforms with internal and third-party systems, including CRM, databases, and analytics tools.

Monitoring and Performance Tuning: Ensure the Genesys environment operates at optimal performance, including analyzing system logs, optimizing configuration settings, and troubleshooting errors.

Collaboration with Stakeholders: Work closely with business analysts, project managers, and other departments to gather requirements, design solutions, and deliver high-quality products that meet business needs.

 

 

Documentation: Create and maintain detailed technical documentation for all custom development, system architecture, integrations, and best practices.

Stay Updated on Genesys Features: Keep current with the latest updates in Genesys platforms, and evaluate how new features and tools can improve systems and processes.

Client want a person who has done pure IVR self-service related build

 

 

Thanks & Regards

Vicky Yadav

Sr. Technical Recruiter