Sr Servicenow Developer-Remote Role

Role: ServiceNow Developer – Software Asset Management & Workday
Integration

Location: Remote (EST/CST only, CST working hours)

Duration: 12+ Months

Overview:

We are seeking a highly skilled and motivated ServiceNow Developer with
specialized experience in Software Asset Management (SAM) implementation
and Workday integration. This role is crucial in driving digital
transformation and operational excellence across our organization,
ensuring that our asset management and HR processes are seamlessly
automated, optimized, and efficiently managed. The ideal candidate
possesses a keen understanding of ServiceNow platform capabilities, has
hands-on experience with SAM implementation, and is adept at integrating
Workday data and processes into ServiceNow.

Requirements:

Bachelor’s degree in Computer Science, Information Systems, Engineering,
or a related field; or equivalent work experience.
3+ years of hands-on experience developing and administering ServiceNow,
with proven expertise in SAM and Workday integrations.
Demonstrated experience with the implementation and configuration of
ServiceNow Software Asset Management (SAM) module.
Strong working knowledge of Workday HCM and its API/web services for
integration.
Proficiency in JavaScript, Glide scripting, REST/SOAP APIs, and data
transformation methods within ServiceNow.
Experience with data migration, ETL processes, and third-party
integration tools (e.g., MuleSoft, Dell Boomi, etc.) is desirable.
Understanding of software licensing models, audit requirements, and
compliance frameworks.
Excellent analytical, problem-solving, and troubleshooting skills.
Effective communication and interpersonal abilities to engage with
technical and non-technical stakeholders.
Familiarity with Agile methodologies and experience working within a
Scrum or Kanban team.
ServiceNow Certified System Administrator (CSA) and Software Asset
Management (SAM) certifications preferred.
Workday integration certification or equivalent experience is an asset.

Responsibilities:

ServiceNow Development and Customization
Design, develop, and implement solutions on the ServiceNow platform to
support business needs, with a focus on Software Asset Management (SAM)
and Workday integration.
Customize ServiceNow applications, develop workflows, business rules,
client scripts, UI policies, and data integrations.
Collaborate with business analysts and stakeholders to gather and
translate requirements into technical solutions.
Maintain and enhance current ServiceNow functionality, ensuring
performance, reliability, and scalability.
Software Asset Management (SAM) Implementation
Lead and manage the end-to-end implementation of ServiceNow SAM module,
including discovery, normalization, reconciliation, compliance, and
optimization.
Configure SAM features to track software usage, license compliance,
entitlements, contracts, and procurement processes.
Integrate SAM data with other ITSM/ITOM modules for holistic asset
lifecycle management.
Develop and maintain dashboards and reports to provide actionable
insight into software inventory, usage trends, and compliance status.
Collaborate with procurement, compliance, and IT teams to ensure
alignment of asset management goals with company policies.
Workday Integration
Design and implement robust integrations between ServiceNow and Workday,
leveraging APIs, web services, and middleware as appropriate.
Automate HR and IT workflows by synchronizing employee data,
onboarding/offboarding processes, and organizational structures between
Workday and ServiceNow.
Monitor, troubleshoot, and optimize integration processes for accuracy,
reliability, and performance.
Document integration designs, mappings, and procedures for stakeholders
and support teams.
Stay updated on Workday and ServiceNow release notes to proactively
manage impact on integrations.