Genesys Cloud Contact Center Technology Specialist _ Columbus , OH

Role: Genesys Cloud Contact Center Technology Specialist

Location: Columbus , OH

Duration: 6 months

Total Exp: 8-10 Years

Note- This is infrastructure support position not an application development position, need someone for Genesys Engage environment – Infrastructure / Patching and Maintaining Environment

Keywords- Voice Technology Engineer – Genesys Engage environment – Infrastructure / Patching and Maintaining Environment.

The team is responsible for contact center technologies that is moving to Genesys Cloud.

This includes Genesys Engage for IVR, Routing and Reporting, NICE/IEX workforce management, Cyara monitoring/testing, and Medallia queue-to-call-back technologies.

Activities for all environments include patching, currency, certificate management and after-hours support and more.

Skills Required:

Genesys Engage environment: Voice/Email and Chat routing, real-time and historical reporting, Interactive Voice Response system (IVR) and connectivity to Avaya phone system.

Nice IEX workforce management knowledge and connectivity.

Cyara monitoring and test platform.