C2C reqs
Role: RPA Production Support – UiPath
Location: Atlanta, GA (Hybrid)
Long Term Contract
Experience:
5+ Years of overall IT experience
3-5 years of experience in RPA
Minimum of 2 years in UiPath Production Support
Hands-on experience with UiPath Studio, Orchestrator, and Robot monitoring
Strong understanding of RPA lifecycle, best practices, and exception handling
Proficient in analysing logs and troubleshooting in a production environment
Key Responsibilities
Incident Management:
Log, track, and manage user requests and incidents related to UiPath automation solutions using ticketing systems.
Basic Troubleshooting:
Diagnose and resolve common issues with UiPath bots, such as job failures, exceptions, and performance problems, often focusing on known and recurring problems.
Monitoring:
Monitor the health and performance of deployed bots through UiPath Orchestrator, checking for failures, exceptions, and queue issues.
User Communication:
Provide timely updates to end-users on the status of their raised incidents and effectively communicate technical information.
Escalation:
Escalate complex or unresolved issues to higher-level support teams (L2/L3) and ensure proper documentation of the escalated issues.
Daily Maintenance:
Perform routine activities like health checks, log reviews, and minor bot audits.
Documentation:
Update and maintain documentation, standard operating procedures (SOPs), and knowledge base articles for support processes.
Required Skills and Knowledge
UiPath Platform: Proficiency in UiPath Studio and Orchestrator is essential.
RPA Concepts: A strong understanding of Robotic Process Automation principles and best practices.
ITIL Framework: Familiarity with ITIL processes for incident and service request management.
Ticketing Systems: Experience with ITSM (IT Service Management) tools like ServiceNow or Jira.
Communication: Effective verbal and written communication skills
To apply for this job email your details to ajay.r@itechus.net