TTEC Daytona:
TTEC Holdings, Inc., formerly known as TeleTech, is a global leader in customer experience (CX) solutions, offering a blend of digital technology and human interaction to enhance customer engagement. With a presence in over 21 countries and a workforce exceeding 60,000 employees, TTEC has established itself as a significant player in the CX industry . One of its notable locations is in Daytona Beach, Florida, which has played a pivotal role in the company’s operations, particularly in the healthcare sector.
Key Takeaways
- Strategic Expansion: TTEC’s establishment in Daytona Beach was part of a strategic move to support the growing healthcare industry in Florida.
- Employment Opportunities: The Daytona site has provided numerous job opportunities, including roles for licensed insurance agents and customer experience associates .
- Community Engagement: The opening of the Daytona facility was marked by significant community involvement, highlighting TTEC’s commitment to local engagement.
- Operational Challenges: Despite its successes, the Daytona location has faced challenges, including layoffs and employee concerns about communication and support.
- Global Integration: TTEC’s operations in Daytona are integrated into its global network, benefiting from the company’s extensive experience and resources in CX solutions.
TTEC Daytona: A Strategic Move in Healthcare CX
In August 2017, TTEC announced the opening of its new facility in Daytona Beach, Florida, aiming to expand its footprint in the state and support the burgeoning healthcare industry. The company sought to hire healthcare-focused customer experience associates and licensed insurance agents, leveraging Florida’s robust recruiting market and streamlined licensing processes.
The inauguration of the Daytona facility was a significant event, attended by over 100 community leaders and residents. Local officials, including members of the Volusia County Council and the Mayor of Daytona Beach, participated in the ribbon-cutting ceremony, underscoring the community’s support for TTEC’s expansion.
Employment Opportunities and Workforce Development
TTEC’s Daytona location has been instrumental in providing employment opportunities in the region. The company aimed to hire 800 customer experience representatives, licensed insurance agents, and individuals interested in obtaining their insurance licenses. Positions also included team leaders, trainers, managers, and administrative staff, reflecting TTEC’s commitment to comprehensive workforce development .
Employees at TTEC enjoy various benefits, including competitive pay, potential career advancement, employee rewards, and an interactive work environment. The company emphasizes supporting its global operations through local talent, providing opportunities for individuals to contribute to a multinational enterprise .
Community Engagement and Economic Impact
TTEC’s presence in Daytona Beach has had a positive economic impact on the local community. The company’s investment in the region has contributed to job creation and economic development. Moreover, TTEC’s collaboration with local organizations and participation in community events demonstrate its commitment to being an active and responsible corporate citizen.
Operational Challenges and Employee Concerns
Despite its contributions, TTEC Daytona facility has faced operational challenges. In 2024, the company announced the end of its Volusia Tolling Program, resulting in the layoff of 126 employees. This decision, as indicated in a WARN notice, highlighted the volatility and challenges inherent in the CX industry.
Additionally, some employees have expressed concerns regarding communication and support from the company. Reports have surfaced about difficulties in obtaining assistance, issues with severance pay, and challenges in receiving final paychecks. These concerns underscore the importance of effective communication and support systems within large organizations.
Integration into TTEC’s Global Network
TTEC’s Daytona operations are part of its extensive global network, which spans six continents and includes over 80 contact centers. The company’s global presence allows for the sharing of best practices, resources, and innovations across different locations. In India, for example, TTEC has established Digital Innovation Studios in Hyderabad and Chennai, focusing on AI-enabled customer experience transformations.
This global integration ensures that the Daytona facility benefits from TTEC’s collective expertise and technological advancements, enhancing its ability to deliver high-quality CX solutions.
Conclusion
TTEC’s establishment in Daytona Beach represents a strategic initiative to expand its healthcare-focused CX services. While the facility has contributed positively to the local economy and provided numerous employment opportunities, it has also faced challenges that highlight the complexities of operating in the dynamic CX industry. As TTEC continues to evolve and integrate its global operations, the Daytona location remains a vital component of its commitment to delivering exceptional customer experiences.
FAQs
What types of positions are available at TTEC Daytona?
TTEC Daytona offers various roles, including customer experience representatives, licensed insurance agents, team leaders, trainers, managers, and administrative staff.
How can I apply for a job at TTEC Daytona?
Interested candidates can apply through TTEC’s official careers website: www.ttecjobs.com.chamberofcommerce.com
What benefits does TTEC offer to its employees?
Employees at TTEC enjoy competitive pay, potential career advancement, employee rewards, bonuses, and an interactive work environment.
Has TTEC Daytona faced any operational challenges?
Yes, in 2024, TTEC ended its Volusia Tolling Program, leading to the layoff of 126 employees.
How is TTEC Daytona integrated into the company’s global operations?
TTEC Daytona is part of TTEC’s global network, benefiting from shared resources, best practices, and technological innovations across the company’s international locations.